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Have you identified the specific Critical Success Factors that
drive performance in your operations? Do you know how to measure
and monitor those drivers?
If you aren't monitoring the Critical Success
Factors that drive operational success your operations
aren't operating at their best. You need to identify the Critical Success
Factors, identify the metrics that drive your operational
success, and monitor those metrics to drive performance.
This Is for You If…
You are a manager of an operational or functional area that wants to improve
their units operational performance.
Success at your operational
Critical Success Factors is what drives your contribution to the
entire organization's strategic success.
The Value to You Is…
In
short workshops your executive and management teams will
identify the Critical
Success Factors that must happen for operational success. At the
end of the workshops you will know what your Critical Success Factors are, which objectives and initiatives
are imperative to success and what the Critical Few Metrics are
that you need to watch like a hawk.
After defining the Critical Success Factors we create a
cross-functional team of managers who create the implementation plan
to improve performance. This workshop will give you the
accountable managers, project schedules, and managerial buy-in
to make it happen.
The values your executives and key managers receive are:
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Agreement on what drives
your unique business success |
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Understanding of which objectives are critical |
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Clear identification of your business's
Critical
Success Factors |
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Buy-in
to initiatives by accountable executives and managers |
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Understanding of projects, budgets, and resource priorities |
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Understanding of the Critical Few Metrics and
operational dashboards |
Your Deliverables Are…
At the end of these workshops you will receive:
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Concise statements of your operations
Critical Success Factors |
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A visual
map showing what objectives are
critical to your success |
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A matrix of your
Critical Success Factors
including initiatives, accountable managers, measures, and
metrics |
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Prioritized initiatives by impact, schedule, and
resources |
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A matrix identifying initiatives and projects
outside the “critical success factors” |
The Structure Is…
A series of two or three 4-hour workshops will rapidly identify
the Critical Success Factors that are most critical to your
operations success. The first two of these sessions should be on
adjacent days. These workshops produce statements of the
Critical Success Factors, a visual map, a matrix of prioritized
initiatives or projects, measures, metrics, and managers.
An additional workshop with a team of cross-functional managers
builds buy-in and develops the actual project and task level
work plans to insure execution. Managers leave the workshop with
prioritized list of projects, accountable managers identified,
project metrics, and preliminary schedules.
Operational Dashboards
Tor Consulting has been developing operational dashboards since
1990. After assisting with metrics definitions we can create
operational dashboards for finance, marketing, sales,
manufacturing, quality control, and other areas. We select the
dashboard software that best fits your IT structure, budget, and
management needs. Solutions may range from Microsoft Excel to
systems giving high-level interactive ad hoc query capabilities.
How Can You Keep the Momentum Going?
Daily operations and "fire fights" can overwhelm executive and
management teams to the detriment of the long-term success.
To insure that business functions maintain momentum we do follow
on coaching for individuals or teams to help them reach success
with their Critical Success Factors.
Call Now to Learn How to Focus Your Operations or Functional
Workgroup on Its Critical
Success Factors...
To learn more call 707.568.6976 or
email Ron. |
